Five Guys

Reviews

• Maria R.

  star star star star star 12 June 2026

  I've no idea the names of the two gentleman working at the establishment, but my hats off to them!!
  No line
  Folks are eating
  Service is moving smoothly
  And they were polite and efficient.

• Megami D.

  star star star_border star_border star_border 31 May 2026

  If you like this resturant well enjoy it as much as you like and more power to you. But I really don't have good experiences with this chain. When food is served it's served all wet and overcooked and I shouldn't have to feel belly pains after I finish my meal. The burgers are overcooked the cheese is wet defrosted and stale in terms of flavour giving a bad stomach. Hot dogs? Eh... They arlight I guess. The fries well the over exaggerate with giving you a soda cup with 1000 fries. The fries are Bellow special with not enough salt and coming off water wet.
  
  People hate greasey stuff. But this restaurants greasey is the wet watery type of greasy like putting water on food.
  
  This isn't something I'll recommend.

• Sugar G.

  star star star_border star_border star_border 29 May 2026

  This was the worst ever 5guys I've  ever been to my son used to work at one my husband love the burgers my granddaughter  love the fries, well first my husband orders a milk shake that was so extra sweet it was unreal. Then I tell the person taking my order I have food allergies  I'm allergic  to tomatoes products. The fries were soogie when I asked for me 8 was told to bring the cup back by the manager it was just a horrible experience  for us here.. oh then my husband gave him 5 bucks for my small drink the receipts said 10.00 was given and only 1 buck given back.. good luck with the short draw. 2 stars because I really like 5guys.. but these guys need some training even the manager..fix this store please..

• Shoshana R.

  star star_border star_border star_border star_border 24 May 2026

  You get better service at McDonalds and at the fictional McDowell's from Prince Hakeem.
  
  I'm not familiar with the Five Guys motto or what one should expect when patronizing one of their locations. Since I do not eat red meat I never had an interest.
  
  With that said I am familiar with basic courtesy, cleanliness, and customer service. All which were clearly absent on this evening's visit.
  
  The gentlemen at register was not pleasant and simple questions pertaining to the menu seemed to pain him to answer. As previous stated I don't eat red meat so I simply added fries and a milkshake to my nephew's order. As I was doing so I attempted to inquire about a milkshake flavor and the mere question seemed to be annoying to the guy actually responsible for taking orders.... go figure. I disregarded that exchange, and we completed the order (to go) and proceeded to wait.
  
  The floors where extremely slimy and slippery and several tables were littered with trash and sticky residue. Our order was to go so there was no need to focus on these issues too much.
  
  However, the final straw was when the order was finally completed. It included three different flavored milkshakes. The same unpleasant gentlemen taking orders made the shakes and stated:
  
  "you need to taste them to figure out which flavor is which"
  
  Wait.... What?
  
  Absolutely NOT!!!!
  
  Over $35 (3 shakes, 1 fry and 1 burger) and you can't properly label or tell me which flavor each of my shakes are?
  
  You gotta be kidding me!!
  
  Yes, I requested he re-make my shake, properly identifying the flavor. However, I should have never had to make that request or wait additional time for him to do so.
  
  There will be no need for me to ever return. I can get fries and shakes from anywhere.... with way better service, better upkeep and better appreciation for my patronage!
  
  Just A Note:
  
  Heading to queens to hit McDowell's drive-thru as we speak.

• Sadri B.

  star star star star star_border 18 May 2026

  a quick stop at five guys in the bronx off the  hutch parkway was also a first visit for my buddy from italy and he enjoyed eating something besides pasta . the typical 5 guys decor of red and white interior and the typical 5 guys menu of burgers , hot dogs , fries, shakes , sandwiches and the double soda machines with many choices. plenty of tables to sit which is not the norm for the few manhattan spots i have visited in the past . the burgers are a bit pricey but them suckers are tasty especially when you add a bunch of toppings , hot dogs are not bad as well, veggie burgers are not that good in my opinion and i never had one of their sandwiches . the shakes are sweet but are gut busters and if you do a triple header of chesseburger , large soggy fries and a large shake i can only say is god bless and it was nice knowing you (lol). my buddy had the double patty burger with the works and fries and was wolfing it down like it was his last meal on earth , i am simple by ordering burger with grilled onions , mushrooms , relish with a large diet fruit punch and i am happy even though this lunch cost me almost 30 bucks . 5 guys burgers is my once in a while guilty pleasure cause more then once in while might not be a good thing.